|Distributor||Pacific Cosmetics Co., Ltd.|
|Location||1-23-37 Izumi, Higashi-ku, Nagoya-shi, Aichi 461-0001
Pacific Building 7F
|Selling price||Based on the price displayed on each product detail page.|
|Necessary charges other than
the product price
|Shipping and consumption tax|
|Payment method||Credit card（VISA/MASTER/DINERS/JCB/AMEX）
|postage||800 yen (excluding tax) for all nationwide (free shipping for a total of 5,000 yen or more (excluding tax) for all nationwide)|
|About payment method||Credit card: It depends on the closing date of your credit card company and the contract details. Please check with your card company.
Convenience store / Bank transfer: Payment must be made within 7 days of ordering.
|Delivery time of goods||After payment is confirmed, it will usually be delivered within 3-4 business days.
* In some areas including Okinawa, it will take 4 to 5 days more than usual.
|Returns / Exchanges||■ Returns and exchanges (return special contract)
Enforcement of "Revised Specified Commercial Transactions Law on Returns"
If the business operator (our shop) makes a statement regarding the return special contract according to the rules specified by the Ordinance of the Ministry of Economy, Trade and Industry, the business operator shall determine whether or not to return the product according to the rules (return special contract).
(1) Whether or not to return
We do not accept returns or exchanges of products due to customer’s convenience.
* In the following cases due to our shop reasons, we accept returns or exchanges.
1. If the item is damaged from the beginning or during transportation.
2. When a product different from the one you applied for arrives.
In these cases, please contact us within 3 days after the item arrives.
(2) Return conditions 1
Please be sure to let us know in advance by e-mail or phone in case of returns such as initial defects or misdelivery.
When returning or exchanging, please return it in the same condition as when it was delivered.
* The following two items are not conditions for return.
1. Differences in color display of product images, etc. depending on the screen of the device to be displayed (personal computer, mobile phone, etc.).
2. The product image is an image and may differ from the delivered product due to sudden changes in specifications, etc.
(3) Shipping related
We will bear the shipping charges for returns and exchanges such as initial defects and misdelivery.
(4) Return conditions 2
Even if it is a mistake due to our shop’s reason such as initial failure or misdelivery, we will not be able to respond if more than 3 days have passed since the item arrived.
Please inspect the product as soon as it arrives.
(5) Return window
In case of return or exchange due to our shop reason, please be sure to contact us before returning the item.
Cooling-off system is not applicable for online shopping
Products purchased by mail order are not subject to the cooling-off (unconditional cancellation) stipulated by the Japan Act of Specified Commercial Transactions.
Therefore, cooling-off is not available for internet mail order.
|E-mail address for mail-order